Direct answerAn infinity edge needs a useful view line and a proper catch system.
What to check first
The edge should face the main view from the property.
The existing pool, property access and equipment condition can change the answer. Record what is happening before adjustments are made.
What affects the work
Wind can increase water loss across the edge.
A clear scope should separate inspection, repair and optional improvement work. This makes quotations easier to compare.
When a site visit is useful
A site visit is needed when the answer depends on pipework, water loss, structural movement or the exact equipment installed. Photos can narrow the likely cause but cannot confirm a concealed fault.